Rules of the coach operators.
Each coach operator has own terms of carriage that are displayed when you are choosing coach operators and buying tickets. Every coach operator has own rules regarding returns and refunds, amount of luggage spaces, etc.
Borders, customs, visas.
If you are traveling outside of European Union, or if you are not a citizen of a EU country, you may need a visa for certain destinations. Unfortunately we cannot provide you with any information on the visa issues. We recommend you to contact the respective authority/consulate and receive all necessary documents well ahead of your trip. Every passenger is responsible for the compliance with passport, visa, currency, customs and health regulations.
Departure and arrival time zones.
Arrival and departure time are shown in local time of the point of arrival-departure.
Is it mandatory to provide my telephone number for purchasing the ticket(s)?
No, in most cases, you don't have to fill in the field "phone" when purchasing the ticket. But , we recommend filling this field in, so that we'll be able to contact you quickly in case this will be necessary to pass important information regarding your trip. Some carriers require us to obtain your telephone number and pass it to them. So that they can contact you in regards to the planned trip- for such cases the phone field in marked as mandatory and you will have to fill it in in order to proceed with your purchase.
How fast should the payment be completed?
Payment for the service has to occur within 10 minutes after the confirmation of the order (after clicking the "Pay" button). If you don't complete the payment during the 10 minutes after confirmation, your order will be annulled.
What has happened if I had not received an e-mail with the ticket after I've paid for it?
If you do not receive an email after your online purchase of a ticket, there can be three reasons:
- The electronic credit card or debit payment has failed. In this case the purchase is cancelled by the system.
- You have entered an incorrect e-mail address.
- Your email provider has filtered our message with the ticket into Spam or Junk folder.
Please check the Spam/Junk folder of your email. Please check your bank statement first to see if it was already charged, please contact us in order to solve this problem. If your account was not charged, then you must repeat the online reservation. If you have any further questions, please do not hesitate to contact us via email firstname.lastname@example.org and we will answer your question as soon as possible.
Do I need to have a print out of my electronic ticket while boarding the bus?
Since most of the carriers require you to have a print out with you, we recommend you to print the tickets out.
How can I return my ticket, if I need to?
When you are choosing the ticket that suits your traveling plans, you see the return policy of the service suppliers. In most cases the returns can be made through our website (Refund menu), by entering the ticket ID into provided field. When filling in the Refund form, please pay attention to the fact that the required data for the form is printed on the invoice, not on the ticket. Please note, that monies are automatically returned to your account within 10 days after the departure of the last route from your order.